4 hard skills or competencies (industry competencies) for CRM Integration Specialist
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Explains the step-by-step procedures for developing new and enhanced software products.
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Level 2 Behaviors
(Light Experience)
Uses specific programming languages and platforms to write code and create software programs.
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Level 3 Behaviors
(Moderate Experience)
Works collaboratively with development teams to correct complex errors in software codes.
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Level 4 Behaviors
(Extensive Experience)
Trains teams on developing highly responsive user interfaces (UI) to enhance customer experience.
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Level 5 Behaviors
(Mastery)
Keeps abreast of the latest industry coding best practices to maximize application readability and performance.
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Skill definition-Designing integration interfaces and solutions to merge software subsystems into a unified system to boost productivity and functionality.
Level 1 Behaviors
(General Familiarity)
Identifies the common technical issues and risks in software integration.
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Level 2 Behaviors
(Light Experience)
Supports the execution of software integration methods in developing cohesive infrastructures.
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Level 3 Behaviors
(Moderate Experience)
Performs system testing to evaluate software subsystems and components for integration.
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Level 4 Behaviors
(Extensive Experience)
Recommends new methods and techniques to minimize software integration errors and delays.
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Level 5 Behaviors
(Mastery)
Leads the development of a data exchange interface to streamline the software integration process.
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3 general skills or competencies (Job family competencies) for CRM Integration Specialist
Skill definition-Automating and integrating the efforts of IT operations and development teams to deliver software applications faster.
Level 1 Behaviors
(General Familiarity)
Lists down common DevOps tools and their functionalities.
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Level 2 Behaviors
(Light Experience)
Supports continuous integration and delivery to merge code changes frequently and incorporate end-to-end testing.
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Level 3 Behaviors
(Moderate Experience)
Partners with operational and development teams to bring DevOps software development methodologies to operations.
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Level 4 Behaviors
(Extensive Experience)
Provides coaching on best practices for DevOps culture enablement.
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Level 5 Behaviors
(Mastery)
Promotes the adoption of emerging practices and tools in DevOps operations to increase performance and automation processes.
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Skill definition-Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
Level 1 Behaviors
(General Familiarity)
Lists the important features of operating systems.
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Level 2 Behaviors
(Light Experience)
Lists and reports basic technical issues with operating systems.
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Level 3 Behaviors
(Moderate Experience)
Provides effective resolutions to system problems associated with operating system malfunctions.
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Level 4 Behaviors
(Extensive Experience)
Manages the troubleshooting of various complex operating systems issues and necessary upgrades.
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Level 5 Behaviors
(Mastery)
Stays abreast of current issues and developments in the operating systems.
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11 soft skills or competencies (core competencies) for CRM Integration Specialist
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Lists commonly used tools in workplace planning and organization.
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Level 2 Behaviors
(Light Experience)
Works with specific tools in prioritizing and allocating resources to ensure task accuracy.
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Level 3 Behaviors
(Moderate Experience)
Prepares schedules to plan, organize, and complete priorities promptly.
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Level 4 Behaviors
(Extensive Experience)
Sets short- and long-term objectives to organize team workload and improve efficiency.
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Level 5 Behaviors
(Mastery)
Leads the development of new techniques and strategies to drive effective planning and organization.
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Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Lists tools and applications used for planning job duties.
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Level 2 Behaviors
(Light Experience)
Works with teammates on shared goals to ensure efficiency and productivity.
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Level 3 Behaviors
(Moderate Experience)
Monitors project progress and regularly leads a discussion on operational inefficiencies.
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Level 4 Behaviors
(Extensive Experience)
Leads a team in coordinating internal and external resources effectively.
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Level 5 Behaviors
(Mastery)
Serves as the coordination expert to provide valuable advice as needed to different levels of our business.
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Summary of CRM Integration Specialist skills and competencies
There are 4 hard skills for CRM Integration Specialist, Software Engineering, Software Integration Engineering, Enterprise Application Integration (EAI), etc.
3 general skills for CRM Integration Specialist, DevOps, Operating System, Programming.
11 soft skills for CRM Integration Specialist, Planning and Organizing, Coordination, Judgment and Decision Making, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a CRM Integration Specialist, he or she needs to be proficient in Planning and Organizing, be proficient in Coordination, and be proficient in Judgment and Decision Making.